This page answers the most frequently asked questions about the PURALOA filtered shower head, filters, subscription, and delivery. If you can't find your answer, our team is available via chat.
PURALOA integrates a filtration system directly into the showerhead. Water passes through the filter before being dispersed, which helps to reduce the sensation of harsh water caused by chlorine and common impurities.
The filter helps limit chlorine and certain particles found in tap water. The goal is to obtain water that is more pleasant for skin and hair.
Yes. In areas with hard water, PURALOA contributes to a softer water sensation in the shower and improved skin comfort.
No. PURALOA is not a medical device. It is a comfort product designed to enhance the daily showering experience.
Chlorine and limescale can dry out the skin and cause feelings of tightness or discomfort. Filtering shower water often helps to alleviate these sensations.
Many users experience an improvement from the very first showers, particularly regarding the feel of their skin and scalp after rinsing.
PURALOA is designed to improve water comfort. It is generally suitable for people with sensitive skin, as it contains no added fragrance or chemicals.
Yes. Water perceived as less harsh can help achieve softer, more pleasant-feeling hair after showering.
No. The PURALOA shower head installs in less than 30 seconds, without tools, on most standard hoses (1/2”).
PURALOA is compatible with most standard household installations. Simply screw the showerhead in place of your old one.
No. PURALOA works passively, using only water pressure.
In some regions with very hard water, deposits can form in the showerhead's micro-jets. This can slightly alter the water flow and give a sensation of more "prickly" jets.
Rest assured, this is not due to the showerhead itself but to the accumulation of limescale, a common phenomenon in hard water areas in France.
This phenomenon is easily preventable with a few simple steps:
- Leave the showerhead in a vertical position after use to prevent water stagnation
- Regularly clean the jets with an anti-limescale product
- Gently rub the water outlets to remove deposits
- Run hot water for 2 to 3 minutes to dissolve residues
After maintenance, the jets will regain a soft and even spray.
The subscription allows you to automatically receive a replacement filter every 2 months, without having to think about it.
No. The subscription is non-binding. You can modify, pause, or cancel it at any time from your client area.
Yes. Filters are also available individually or in packs, without a subscription.
We recommend replacing the filter every 2 months, depending on water quality and frequency of use.
Orders are generally shipped within 24 to 48 hours. Delivery times then vary depending on the carrier. Delivery within France usually takes 6 to 10 business days.
Free shipping is offered on orders above a certain amount (€70), indicated on the website at the time of purchase.
Once your order has been shipped, you will receive an email with a tracking link allowing you to check the delivery status in real time.
Yes. You have a legal right of withdrawal in accordance with current regulations. The detailed conditions are available in our General Terms and Conditions of Sale.
Our team is available via website chat or email. We usually respond within 24 business hours.
The showerhead is covered by the legal guarantee of conformity. For more details, please consult our general terms and conditions of sale.
